Disruptive businesses

Digitalization is the future: the case of Leroy Merlin

Area

Disruptive businesses

Client

Leroy Merlin

Year

2015 - 2016

Impact

In what way can the digitalization of services be integrated to meet the new needs of Leroy Merlin's customers?

What role does digitalization play in the future of Leroy Merlin?

Application of the Pentagrowth process together with the Leroy Merlin team, to answer the following questions: 

  1. How does the economy of use affect your business model?

  2. How does MDD add value in this field?

  3. How to make the relationship with the customer more efficient through the phone?

What role does digitalization play in the future of Leroy Merlin?

Application of the Pentagrowth process together with the Leroy Merlin team, to answer the following questions: 

  1. How does the economy of use affect your business model?

  2. How does MDD add value in this field?

  3. How to make the relationship with the customer more efficient through the phone?

Our role

Our role

  • Pentagrowth

  • Co-creation processes

  • Research

Team

Javi is recognized as one of the most innovative strategists and thinkers in open and contributory business models, the collaborative economy, institutional and civic innovation, and network society. At Ideas for Change, he inspires the team to achieve excellence by blending analytical rigor with strategic creativity.

LinkedIn

javicreus@ideasforchange.com

Javi Creus

Founder and CEO

Client

Client

Projects

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